Customer Quality Manager

Position: Customer Quality Manager
Department: Corporate Quality & Food Safety
Reports To: Corporate Food Safety & Quality Manager
Salary Type: Exempt
Location: Irwindale, Calif.
Pay Range: $90,000-$100,000

What if your job had a real impact?
By joining Bonduelle, the world leader in ready-to-use plant-based food, you are deciding to make a
positive & sustainable impact on yourself, others & the planet. You will play an active part in our mission:
"inspire the transition toward a plant-based diet to contribute to people's well-being & planet health".
Bonduelle is a family-run company of 14,600 people which provides over 100 countries with vegetables.

Well established in the United States, our business unit includes 4 production facilities with more than
3,200 associates. We process fresh vegetables, salads & meal solutions with our own brands: Ready Pac
Foods® & Bistro®.
 

Join us at Bonduelle to start an adventure where people come first and contribute to a better future through plant-based food!

Position Summary:
The Customer Quality Manager is an individual contributor that is responsible for the effective
management of all areas relating to customer quality management. This role will focus on areas that
drive competitive advantage in meeting customer needs, such as customer engagement, technical
expertise, risk mitigation efforts, project management, etc. The position works proactively partners with
key strategic business partners, both internally (Quality, Sales, Operations, etc.) and externally
(customers, etc.) to ensure customer expectations are met and drive continuous improvement efforts.

Key Responsibilities:
● Responsible for leading Quality improvement efforts for key programs/customers, including
business strategies/priorities, functional strategies/priorities, customer
requirements/expectations, etc.
● Manage, monitor and trend Quality key performance metrics and reporting for organization to
drive action and continuous improvement, including internal and external failures (customer
rejections, complaints, etc.)
● Provide technical and project management support to improve customer satisfaction and
minimize risks to organization.
● Engage, collaborate, communicate and satisfy customers needs within Quality organization,
including customer meetings, visits, presentations, scorecarding, etc.
● Build predictive performance tools to shift from reactive quality management to proactive,
predictive quality management.
● Support internal facilities and customers by driving alignment and partnership, including issue
root cause analysis, corrective actions, troubleshooting, risk assessments, etc.

Bonduelle Fresh Americas does not require employees to be COVID-19 vaccinated and/or boostered at this time, but does require disclosure of vaccination status and supporting documents. Bonduelle Fresh Americas reserves the right to modify any internal policies, including safety policies, as needed and in compliance with all applicable laws.

Bonduelle Fresh Americas is proud to be an Equal Opportunity Employer. We believe in hiring individuals from diverse backgrounds and experiences to create a workforce that truly reflects our communities. All applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other legally protected status. We are committed to providing reasonable accommodation to veterans and individuals with disabilities or special needs during the application process and employment. If you need assistance, please contact us at (626) 856-8686 or bfa-info@bonduelle.com.