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Customer Service Representative

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Date: Jun 5, 2022

Location: Irwindale, CA, US, CA 91706

Company: Bonduelle

What if your job had a real impact? 

By joining Bonduelle, the world leader in ready-to-use plant-based food, you are deciding to make a positive and sustainable impact on yourself, others, and the planet. You will play an active part in our mission: "inspire the transition toward a plant-based diet to contribute to people's well-being and planet health". Bonduelle is a family-run company of 14,600 people which provides over 100 countries with vegetables. 

Well established in the United States, our business unit includes 4 production facilities with more than 3,200 associates. We process fresh vegetables, salads and meal solutions with our own brands: Ready Pac Foods®, Bistro®, Ready Snax®, Cool Cuts® and Bonduelle Fresh Picked™. Join us at Bonduelle to start an adventure where people come first and contribute to a better future through plant-based food!

 

Position Summary:

Primary responsibilities include processing, verifying, and filling customer orders. Must have proven ability to act as a problem solver, decision-maker, and to build collaborative relationships with internal/external customers, and exhibit a bias for action to improve systems, train new personnel and enhance customers’ experience. Individuals must possess strong and professional customer service skills including effective verbal and written communications. Assertiveness, positive attitude, initiative, and ability required to support Ready Pac service standards in a team environment.  Individuals must be able to perform and complete duties with minimal supervision. Representative must have the ability to multi-task and be flexible, as they may support several different teams and shifts. Respect and acknowledge the positions, roles, and duties of others. At times, may be required to follow directions from other department managers. The individual must have the ability to understand and value the company’s vision and mission.

 

What you will Do:

  • Processing orders - expected to maintain a high accuracy level in regards to data entry, pricing, execution of allocations, reviewing order volumes in comparison to forecast, timely responsiveness and proactive communication of any kind. Includes organization of documentation- filing, purging files, update procedures and systems with appropriate customer information.

  • Ability to troubleshoot – delayed trucks – loading and arrival, pending receipt of orders, pricing discrepancies, rejections, delivery discrepancies, and operational delays.

  • Responsible for communicating any problems and resolutions to keep all stakeholders informed of activities and concerns.

  • Maintain broad knowledge of company/customer products, customer complexity, and promotions.

  • Participate in daily/weekly/monthly meetings

  • Directly accountable for special projects assigned by manager/team lead as they correlate to career development. Assist in training peers individually and/or group setting. Performs other related duties as assigned.

  • Build collaborative relationships with business partners.

  • May require reaching, bending, stooping, moving, and lifting 5-40 pounds on regular basis.  

  • May require going into the production areas where there is exposure to loud machinery, wet conditions, and cold temperatures typically 32 to 40 degrees. Work boots/shoes, warm jackets, lab coats, and any relevant personal protective equipment will be required for time on the production floor and other operations areas. Good Manufacturing Practices (GMP) must be followed.  

  • Performs other related duties as assigned.

 

Minimum Qualifications:

  • Bonduelle Fresh Americas requires its employees to provide proof of vaccination against COVID-19, where allowable under the law, unless they are approved for a reasonable accommodation. If you are unable to provide proof of vaccination, you will be required to provide proof of a COVID test on a weekly basis.

  • AA Degree or equivalent to a minimum 2 years experience in the same or similar position.

  • Must possess 2-4 years of strong customer service skills 

    • Effective communication skills both verbal and written.

    • Problem-solving skills and ability to use independent discretion for decision-making.

    • Must exhibit professionalism

    • Must demonstrate attention to detail and be able to retrieve information in a timely manner

    • Excellent organizational and analytical skills

  • Must have experience in JD Edwards or similar order management programs.

  • Ability to navigate proficiently within Microsoft tools and Google Suite, e.g. Word/Docs, Excel/Sheets, Google Mail, PowerPoint/Slides, and Hangouts. 

  • Ability to work overtime as Required; On-Call as Required; Holidays as Required.

 

Desired Qualifications:

  • Ability to work in a fast-paced environment and meet daily deadlines.

  • Ability to plan and execute assignments to completion with minimal supervision.

  • Must be focused and multi-tasked, and deal with frequent disruptions.

  • Ability to work well in a team environment and collaborate up and down the organization

  • Solution conscious versus problem-oriented.

  • A proven track record of results with a bias for action

  • A passion for learning and a craving to work in a fun culture

Bonduelle Fresh Americas requires its employees to provide proof of vaccination against COVID-19, where allowable under the law, unless they are approved for a reasonable accommodation. If you are unable to provide proof of vaccination, you will be required to provide proof of a COVID test on a weekly basis

 

Bonduelle Fresh Americas is proud to be an Equal Opportunity Employer. We believe in hiring individuals from diverse backgrounds and experiences to create a workforce that truly reflects our communities. All applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other legally protected status. We are committed to providing reasonable accommodation to veterans and individuals with disabilities or special needs during the application process and employment. If you need assistance, please contact us at (626) 856-8686 or bfa-info@bonduelle.com.