CUSTOMER SERVICE ASSISTANT

Bonduelle intends to inspire the transition toward a plant-based diet to contribute to people's well-being and planet health. Alongside its farming partners, the group innovates to offer healthy, high-quality products while preserving the environment. A French family-owned company founded in 1853, Bonduelle markets its products in nearly 100 countries through six strong brands: Bonduelle, Cassegrain, Globus, Del Monte, Ready Pac Foods and Arctic Gardens. Today, Bonduelle has 14,600 employees and generates sales of €2,371 million (financial year 2023-2024).
The brand represents strong positive values for the consumers among which high quality and innovative approach are the most appreciated ones.

Scope:

• South-East Europe zone 

• Bucharest office

• Sales support 

• Ambient and Frozen categories 

• Retail&Food Service trade

Tasks:

Sales responsibilities: 

• Manages contacts and relation with factories and clients

• Client service tasks: orders processing, communication between factories and importers in terms of order preparation, confirmation of orders, loadings, organization of loading and necessary documents provided if needed;.

•  Collaborate with other departments in order to provide the clients different types of documents: certificates, licenses, sanitary analyses

•  Prepares and sends to sales representatives the documents required for their work concerning the sales of products and payments.

• Support Marketing and Sales departments in order to import the samples.

•  Makes the statistics of consumption of samples.

•  Prepares the outputs (informations) about sales

•  Checks and follows previsions / sales

•  Relation with sales department: sales report, product sales report, other demands of sales department.

Administration responsibilities: 

• Providing administrative support for all company departments;

•  Maintaining and developing relationships with service providers updating information to them;

• Organize business travels and hotel bookings

•  Welcome the incoming guests, clients and manage the protocol activities.

•  Managing all the company suppliers for the well functioning of the office;

• The position is reporting to the Head of Customer Service Department

Requirements:

• Previous experience in a similar position

• Strong customer and service orientation

• University degree

• 1-2 years experience, preferably in customer service department

• Accountable, precise, quick and pragmatic way of working

• Proactive, open-minded, self motivated personality 

• Responsible, creative, results oriented and solution seeking person

• Solid written and verbal communication skills

• Project management, planning and prioritizing

• Ability to work in an independent manner 

• Advanced computer skills: MS Office (excel, word, ppt), Google documents

• Advanced knowledge of English 

What we offer:

• Dynamic and exciting job for the world market leader

• Responsible role with great amount of job scope variety

• Inspiring and creative international work environment

• Autonomy in assigned tasks

Benefits:

• competitive salary

•  life & health insurance

•  laptop and phone

•  compensation of public transport